Refund policy

Refund & Return Policy

We want you to love your Auror blanket. If something's not right, here's how returns work.

14-Day Right of Withdrawal
If you change your mind, you can cancel your order and return it within 14 days of receiving it, no reason needed. To start a return, email us at contact@aurorstore.com with your order number, and we'll guide you through the next steps, including where to send it.

Return Shipping
Since items ship internationally, return shipping costs are the customer's responsibility, unless the item arrived damaged or defective. The cost is estimated at a maximum of approximately $40–50 depending on your location and chosen carrier. Please contact us before returning an item so we can confirm the details with you.

Once you've shipped your return, please send us the tracking number so we can follow it.

Condition of Returned Items
Items should be unused and in the condition you received them. You're welcome to inspect the item the way you would in a store, but excessive use or damage beyond that may reduce your refund.

Refunds
Once we've received your returned item (or proof that it's on its way), we'll process your refund within 14 days to your original payment method.

Damaged or Defective Items
Received something damaged or wrong? Contact us within 48 hours of delivery with photos of the issue. In these cases, you won't need to return the item — we'll cover the cost of a replacement or refund.

Questions?
Reach out anytime at contact@aurorstore.com — we're happy to help.